Shipping & Returns
SHIPPING POLICY
At S&E Natural Soaps LLC, we strive to process and ship your order as quickly and carefully as possible so you can start enjoying your handcrafted products without delay. All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Domestic Shipping (United States)
We ship nationwide within the United States via trusted carriers such as USPS, UPS, or FedEx. Shipping rates are calculated at checkout based on your location and the weight of your order. We also offer free standard shipping on orders over $100 (after discounts, before tax) within the U.S. Please ensure your shipping address is correct at the time of purchase, as we are not responsible for packages lost due to incorrect addresses.
Delivery times vary depending on your location and chosen shipping method, but standard shipping typically takes 3–7 business days after dispatch. Expedited shipping options are available at checkout for an additional cost. S&E Natural Soaps LLC is not responsible for delays caused by the carrier, weather conditions, or other circumstances beyond our control.
📦 Note: Armed Forces (APO/FPO/DPO) addresses are included under Domestic U.S. shipping and will be charged the same rates as other domestic orders.
International Shipping
We are pleased to ship worldwide, including to Europe, Asia, Africa, and the Middle East. International shipping rates are calculated at checkout based on your destination and order total. Estimated delivery times are as follows:
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Europe: 7–14 business days
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Asia: 10–20 business days
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Africa & Middle East: 14–21 business days
✨ Important Notes for International Customers:
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Customers are responsible for any customs fees, VAT (Value-Added Tax), or import duties charged by their country. These charges are not included in your order total and are collected separately by your local customs office.
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Delivery estimates are provided by the carrier; however, customs clearance may cause additional delays, especially in Africa and the Middle East.
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All prices are listed in U.S. Dollars (USD). Your bank or credit card provider will automatically convert the total into your local currency at the time of payment.
Damaged or Lost Packages
If your package arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date at tamiko@senaturalsoaps.com so we can work with you to make it right. Your satisfaction is our priority, and we want every shopping experience with us to be smooth and worry-free.
Return & Exchange Policy
We want you to love our products as much as we do. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure your confidence in shopping with us. Our goal is to build trust and reassure you that you can shop with peace of mind.
Due to the nature of our handcrafted skincare and body care products, we can only accept returns or exchanges for items that are unopened, unused, and in their original packaging within 14 days of delivery. For hygiene and safety reasons, we cannot accept returns on products that have been opened or used. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can arrange a replacement or store credit.
Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item. Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to our error.
Our return and exchange policy is designed to make your experience with us as positive as possible. If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact our team at tamiko@senaturalsoaps.com . We’re here to help and ensure you are completely satisfied with your S&E Natural Soaps LLC experience.