Store Policy
Customer Care
At S&E Natural Soaps LLC, we believe that caring for our customers is just as important as crafting the products you love. We are dedicated to providing friendly, timely, and helpful support for every question, request, or concern. Whether you need guidance on choosing the right product, tracking an order, or understanding our ingredients, we are here to help. You can reach us by email, phone, or through our website’s contact form, and we aim to respond within 24–48 hours. Our goal is to make your experience simple, stress-free, and enjoyable—from the moment you browse our site to the moment your order arrives at your door. We stand behind our products and our service, so you can shop with confidence knowing we’re always here for you.
We understand that every customer’s needs are unique, and we take the time to listen, respond, and provide solutions tailored to you. Our customer care isn’t just about answering questions—it’s about building lasting relationships based on trust, transparency, and respect. We love hearing your feedback and stories about how our products have made a difference in your life, and we use that input to continue improving. Whether you’re a first-time visitor or a loyal friend of our brand, know that you are valued, appreciated, and an essential part of our community.
Privacy & Safety
Your privacy and safety are our top priorities at S&E Natural Soaps LLC. We are committed to protecting the personal information you share with us and using it only for the purposes you’ve agreed to. All transactions are processed securely through trusted third-party payment providers, ensuring your financial details are encrypted and never stored on our servers. We may collect basic information such as your name, email, shipping address, and order history to process purchases, provide updates, and improve your shopping experience. We will only contact you regarding your order, to share updates you’ve subscribed to, or in response to your inquiries. We do not sell, trade, or share your information with any unauthorized parties. You can shop with confidence knowing that your data is handled with care, transparency, and integrity.
We believe that transparency is the foundation of trust. That’s why we clearly explain what information we collect, why we collect it, and how it’s used—so you can feel confident every time you shop with us. We limit access to your personal data to only those team members who need it to serve you, and we regularly review our security practices to ensure your information remains protected. By choosing to shop with S&E Natural Soaps LLC, you can rest assured that your privacy is respected, your safety is protected, and your loyalty is valued.
Payment Methods
- Credit / Debit Cards
- Apple Pay
- Google Pay
- Cash app
- PayPal